Becoming a Resident
at The Sterling, Kaiapoi
Becoming a resident at The Sterling, Kaiapoi is an exciting transition, but we understand it can also be overwhelming. Rest assured, our team is here to support you every step of the way.
To become a resident at The Sterling, Kaiapoi, your first step is to arrange a visit with our sales team who will show you around our Showhome and our facilities, and answer all your questions. They can also advise on availability of villas or care suites*, now and in the future.
Once you’ve decided to make the move and your ideal villa or care suite* becomes available, our team will work through the necessary paperwork with you to ensure you can secure your new home. For more information on resident fees and agreements, please read on.
*Care suites will be completed in a future construction stage.
Entry
Payment
The cost of entry for a villa, or care suite at The Sterling, Kaiapoi varies depending on the type of home you choose.
To secure the home of your choice, you will need to enter into an Occupation Right Agreement (ORA) with The Sterling, Kaiapoi. Payment is made at the time you move in. Once your agreement ends (which you can end at any time giving 30 days’ written notice), the entry payment is refunded to you no later than 5 working days after the date on which we have received full settlement from a new resident for the unit and the cooling off period until the new residents’ ORA has expired, less a deferred management fee.
Deferred Management
Fee (DMF)
A deferred management fee covers the use of the community facilities, all exterior and long-term maintenance, the refurbishment of your home when you leave, and the sales and marketing costs for reselling your home. The DMF therefore enables us to maintain the village in a pristine condition, while ensuring you have no responsibility for refurbishment of your home on termination (unless there is damage by you).
The DMF is charged at a rate of 10% per year for the first three years of your occupancy. If you stay in the village for less than three years, then the DMF is proportionately charged. If you live in the village for any greater period greater than three years, the DMF will never be more than 30% of your entry fee.
Service
Fees
We understand that everyone’s needs are unique, and support requirements can vary over time. Upon completion of The Sterling, Kaiapoi, a range of home care support services is planned, based on your individual needs assessment, subject to availability. The services offered will be reviewed annually and costs may change in line with village expenses.
Additional comprehensive care packages will be offered in the future, subject to availability and needs assessment, with levels one, two, and three available in your own home while level four services will be provided in our care home.
Village
Outgoings
In addition to the entry payment, residents contribute to the day-to-day running costs of the village through a village outgoings fee. This covers things like grounds and facilities maintenance, staff salaries, building insurance, local authority rates, and other operating expenses. Costs not included in the outgoings fee – such as electricity, personal telephone, internet, pay TV, and personal contents insurance – are paid directly by the resident.
The village outgoings fee is fixed from the date you sign your Occupation Right Agreement (ORA) and will remain fixed until the completion of the care home. At that time, any change to the fee will be fully disclosed, and the revised amount will then be fixed for the remainder of the ORA term, unless otherwise required by law.