Frequently asked questions
About The Sterling, Kaiapoi
Moving to a retirement village is a big step and you’ve likely got a few questions. Here are some answers to a few of the more common queries about retirement living and life at The Sterling, Kaiapoi retirement village.
Can I have a car?
Yes. Each villa has a single garage and driveway, with designated visitor parking throughout the village. Most townhouses have a single garage without driveway parking.
Can friends and family stay?
Absolutely. Short stays are welcome. If someone stays more than a week, please let us know.
Can I have pets?
Yes with the approval of the Village General Manager. All pet responsibilities must comply with village rules.
Please note that having a pet has refurbishment implications, which will be discussed with you and must be accepted.
What if I change my mind after signing the ORA?
• There is a 15-working day cooling-off period from signing the ORA.
• After moving in, there is a 90-day money-back guarantee. Entry payment is refunded (excluding weekly outgoings).
Can I transfer to another unit?
Yes subject to availability. Conditions apply including a 12.5% transfer charge if moving between villas and townhouses.
No transfer charge applies into any of the care suites.
Will my privacy and independence be respected?
Yes. Life at The Sterling, Kaiapoi is about independence, security, connection, and community. All personal information is securely stored and shared only with authorised persons.
Who ensures I get what I paid for?
Anchorage Trustee Services Limited is the statutory supervisor under the Retirement Villages Act 2003, overseeing management, finances, and representing residents.
Anchorage Trustee Services Limited holds a First Registered Mortgage Over the land and title to the village to protect the residents interests.
Are residents exclusively entitled to village facilities?
We encourage intergenerational connection and the wider community to visit The Three Streams Cafe @ The Sterling which is open to the public.
Who owns The Sterling, Kaiapoi?
The Sterling, Kaiapoi is owned by Lime Living. Key contacts are:
• Alan Edwards – Chairman and Executive Director
• Jack Lin – Director
Who can I contact if something isn’t right?
Contact the Village General Manager first. Alternatively, call 0508 783 754 or
email [email protected]